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  • EN PT
Entidade Reguladora da Saúde
Área Privada Pesquisa ERS
Entidade Reguladora de Saúde
EN PT
Institutional
Organisational structure
About ERS
Institutional Policies
Contacts
ERS Whistleblowing Channel
Organisational chart
ERS Governing Board
Data Protection and Privacy Policy
Management Policy
Board of Directors
Advisory Board
Satutory Auditor
Activities
Registration and Licensing
Inspections
Supervision
Sanctioning Intervention
Users' Rights and Protection
Economic regulation
Public Consultations
Advisory activity
International
Dispute Resolution
Users
Users' Rights and Protection
Frequently Asked Questions
Forms
Complaints
Information Request
Complaints
Dispute Resolution
Access to Administrative Information
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All healthcare units form public, private, cooperative, and social sectors in Portugal are subject to the Portuguese Health Regulatory Authority's (ERS) regulation, regardless of their legal status, including, but not limited to, hospitals, clinics, health centers, medical offices, clinical laboratories, telemedicine equipment or units, mobile healthcare units, and thermal spas.

In the exercise of its supervisory powers, ERS is specifically responsible for:

a) Ensuring law and regulations enforcement and other applicable standards governing activities within the scope of its responsibilities;

b) Issuing orders and instructions, as well as individual recommendations or warnings whenever necessary, on any matters related to the objectives of its regulatory activities, including imposing conduct measures and taking necessary actions to safeguard the legitimate patients’ rights and interests;

c) Carrying out registrations, granting authorisations and approvals, and issuing, suspending, or withdrawing operating licences in cases provided by law.

 

Furthermore, in exercising its supervisory powers, ERS may conduct market studies and surveys in specific areas of activity deemed necessary to fulfil its mission, namely for:

a) The supervision and monitoring of markets;

b) The verification of circumstances indicating distortions or restrictions to competition, access to healthcare, the legality of healthcare providers’ operations, transparency in their functioning or in their relations with funding entities or healthcare users, or in relation to the rights of the latter.

Supervision activities
Callcenter
CALL CENTER ERS

309 309 309
(Calls to national landlines)
(9 a.m - 17:30 p.m.)

Telefone
Main Phone
222 092 350
Contacto
EMAIL
geral@ers.pt
Morada
Address

Rua S. João de Brito, 621 L32
4100-455 Porto

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Management Policy

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